PRIVACY POLICY

ÜBER COOKIES
DIESE WEBSITE BENUTZT COOKIES. BEI EINEM COOKIE HANDELT ES SICH UM EINE DATEI, DIE KLEINE TEXTE ENTHÄLT, DIE VOM WEBSERVER ZU IHREM WEBBROWSER GESCHICKT WERDEN, SOBALD SIE EINE INTERNETSEITE BESUCHEN.
DER SINN UND ZWECK VON COOKIES IST IHREN BESUCH AUF DER WEBSITE ZU OPTIMALISIEREN; COOKIES BESCHLEUNIGEN UND VEREINFACHEN DIE INTERAKTION ZWISCHEN GEBRAUCHER UND DEN WEBSITES. SIE KÖNNEN KEINE PERSÖNLICHEN DATEN ODER ANDERE DINGE AUF IHRER FESTPLATTE LESEN ODER BENUTZEN. SIE ENTHALTEN UND INSTALLIEREN AUCH KEINE VIREN UND KÖNNEN KEINEN SCHADEN AN IHREM COMPUTER ANRICHTEN.

COOKIES, DIE AUF DIESER WEBSITE BENUTZT WERDEN, KÖNNEN KEINE PERSÖNLICHEN DATEN VERSAMMELN, DIE ZU IHRER IDENTIFIKATION FÜHREN.

WIE SETZT HOTEL RUBENSHOF COOKIES EIN?
IN DIESER TABELLE ERHALTEN SIE EINE ÜBERSICHT MIT DEN WICHTIGSTEN BENUTZTEN COOKIES UND ZU WELCHEM ZWECK SIE EINGESETZT WERDEN.
DRINGEND NOTWENDIGE COOKIES
DIESE COOKIES SIND ERFORDERLICH, SO DASS SIE ALLE FUNKTIONEN DER WEBSITE BENUTZEN KÖNNEN. OHNE DIESE COOKIES WÜRDEN BUTTONS WIE ZUM BEISPIEL STELLENANGEBOTE SUCHEN NICHT FUNKTIONIEREN. SOLCHE COOKIES WERDEN AUCH SESSION-COOKIES GENANNT, WEIL SIE SICH VON SELBST LÖSCHEN, SOBALD DIE BROWSERSESSION BEENDET IST.
COOKIE FÜR DIE FUNKTIONSFÄHIGKEIT
FUNCTIONSFÄHIGKEITSCOOKIES SPEICHERN INFORMATIONEN ÜBER IHRE PERSÖNLICHEN ENTSCHEIDUNGEN UND EINSTELLUNGEN, UM IHREN BESUCH AUF DER WEBSITE ZU VERBESSERN.
COOKIES UM DIE LEISTUNSGFÄHIGKEIT ZU VERBESSERN
WIR BENUTZTEN GOOGLE ANALYTICS, UM DIE FUNKTIONSFÄHIGKEIT UND BENUTZBARKEIT VON DER WEBSITE UND DEN DIENSTEN, DIE WIR FÜR BESUCHER UNSERER WEBSITE ANBIETEN, ZU VERBESSERN. GENAU WIE BEI ANDEREN COOKIES, BLEIBEN DIE DATEN DES BESUCHERS ANONYM. LESEN SIE SICH BITTE DIE GOOGLE ANALTYTICS DATENSCHUTZERKLÄRUNG DURCH, FALLS SIE MEHR INFORMATIONEN WÜNSCHEN.
GEZIELTE COOKIES
AUF DIESER WEBSITE WERDEN SIE KEINE GEZIELTEN ODER VERHALTENSCOOKIES FINDEN.

COOKIES VERWALTEN
HOTEL RUBENSHOF ARBEITET MIT EINER IMPLIZITEN EINVERSTÄNDNISERKLÄRUNG, DAS BEDEUTET, DASS WIR DAVOND AUSGEHEN, DASS SIE DURCH DEN GEBRAUCH UNSERER WEBSITE AUCH UNSERER COOKIEPOLITIEK ZUSTIMMEN. SOLLTEN SIE NICHT EINVERSTANDEN SEIN, KÖNNEN SIE UNSERE SEITE ENTWEDER NICHT BESUCHEN, DIE COOKIES NACH DEM BESUCH AUF UNSERER SEITE LÖSCHEN ODER DIE ANONYMEN EINSTELLUNGEN IHRERS BROWSERS BENUTZEN, WENN SIE UNSERER WEBSITE BESUCHEN MÖCHTEN. BEI DEN MEISTEN BROWSERN IST ES MÖGLICH, UM DIE COOKIE FUNKTION AUSZUSCHALTEN.
ACHTUNG: WENN SIE SICH NICHT EINVERSTANDEN ERKLÄREN MIT DEN COOKIES, FUNKTIONEREN BESTIMMTE BEREICHE UNSERER WEBSITE NICHT RICHTIG ODER KÖNNEN NICHT ANGEZEIGT WERDEN.
FÜR MEHR INFORMATIONEN ZU DEM THEMA COOKIES UND WIE SIE IHRE BROWSEREINSTELLUNGEN ÄNDERN KÖNNEN BESUCHEN SIE DIE FOLGENDE WEBSITE: WWW.ABOUTCOOKIES.ORG. AUF DIESER SEITE FINDEN SIE MEHR DETAILLIERTE INFORMATIONEN ZUM THEMA COOKIES VERWALTEN, ANSCHAUEN UND LÖSCHEN.

 

PRIVACY POLICY

GENERAL STATEMENT
BECAUSE WE CONSIDER YOU AN IMPORTANT CUSTOMER, OUR FIRST PRIORITY IS TO OFFER YOU EXCEPTIONAL TIMES AND STAYS THROUGHOUT THE WORLD.
YOUR COMPLETE SATISFACTION AND CONFIDENCE IN HOTEL RUBENSHOF ARE ABSOLUTELY ESSENTIAL TO US.
THAT'S WHY, AS PART OF OUR COMMITMENT TO MEETING YOUR EXPECTATIONS, WE HAVE SET UP A CUSTOMER PRIVACY PROTECTION POLICY. THIS CHARTER FORMALIZES OUR COMMITMENTS TO YOU AND DESCRIBES HOW HOTEL RUBENSHOF USES YOUR PERSONAL DATA.

CONSENT
"PERSONAL DATA" MEANS ANY INFORMATION COLLECTED AND LOGGED IN A FORMAT THAT ALLOWS YOU TO BE IDENTIFIED PERSONALLY, EITHER DIRECTLY (E.G. NAME) OR INDIRECTLY (E.G. TELEPHONE NUMBER) AS A NATURAL PERSON. BEFORE PROVIDING US WITH THIS INFORMATION, WE RECOMMEND THAT YOU READ THIS DOCUMENT DESCRIBING OUR CUSTOMER PRIVACY PROTECTION POLICY.
THIS PERSONAL DATA PROTECTION CHARTER FORMS PART OF THE TERMS AND CONDITIONS THAT GOVERN OUR HOTEL SERVICES. BY ACCEPTING THESE TERMS AND CONDITIONS, YOU EXPRESSLY ACCEPT THE PROVISIONS OF THIS CHARTER.

SEVEN PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
THESE SEVEN PRINCIPLES BELOW ARE APPLICABLE.

TRANSPARENCY: WHEN COLLECTING AND PROCESSING YOUR PERSONAL DATA, WE WILL COMMUNICATE ALL INFORMATION TO YOU AND INFORM YOU OF THE PURPOSE AND RECIPIENTS OF THE DATA.
LEGITIMACY: WE WILL COLLECT AND PROCESS YOUR PERSONAL DATA ONLY FOR THE PURPOSES DESCRIBED IN THIS CHARTER.
RELEVANCE AND ACCURACY: WE WILL ONLY COLLECT PERSONAL DATA THAT IS NECESSARY FOR DATA PROCESSING. WE WILL TAKE ALL REASONABLE STEPS TO ENSURE THAT THE PERSONAL DATA WE HOLD IS ACCURATE AND UP TO DATE.
STORAGE: WE WILL HOLD YOUR PERSONAL DATA FOR THE PERIOD NECESSARY FOR PROCESSING THE SAME IN COMPLIANCE WITH THE PROVISIONS OF THE LAW.
ACCESS, RECTIFICATION, AND OPPOSITION: YOU MAY ACCESS, MODIFY, CORRECT OR DELETE YOUR PERSONAL DATA. YOU MAY ALSO OPPOSE THE USE OF YOUR PERSONAL DATA, PARTICULARLY TO AVOID RECEIVING SALES AND MARKETING INFORMATION.
CONFIDENTIALITY AND SECURITY: WE WILL ENSURE REASONABLE TECHNICAL AND ORGANIZATIONAL MEASURES ARE IN PLACE TO PROTECT YOUR PERSONAL DATA AGAINST ALTERATION OR ACCIDENTAL OR UNLAWFUL LOSS, OR UNAUTHORIZED USE, DISCLOSURE OR ACCESS.
SHARING AND INTERNATIONAL TRANSFER: WE MAY SHARE YOUR PERSONAL DATA WITH THIRD PARTIES (SUCH AS COMMERCIAL PARTNERS AND/OR SERVICE PROVIDERS) FOR THE PURPOSES SET OUT IN THIS CHARTER. WE WILL TAKE APPROPRIATE MEASURES TO GUARANTEE SECURITY WHEN SHARING OR TRANSFERRING SUCH DATA.
FOR ANY QUESTIONS CONCERNING DATA PROTECTION, PLEASE CONTACT HOTEL RUBENSHOF.

WHAT PERSONAL DATA IS COLLECTED?
AT VARIOUS TIMES, WE WILL BE OBLIGED TO ASK YOU, AS AN HOTEL RUBENSHOF CUSTOMER, FOR INFORMATION ABOUT YOU AND/OR MEMBERS OF YOUR FAMILY, SUCH AS:

CONTACT DETAILS (FOR EXAMPLE, LAST NAME, FIRST NAME, TELEPHONE NUMBER, EMAIL)
PERSONAL INFORMATION (FOR EXAMPLE, DATE OF BIRTH, NATIONALITY)
INFORMATION RELATING TO YOUR CHILDREN (FOR EXAMPLE, FIRST NAME, DATE OF BIRTH, AGE)
YOUR CREDIT CARD NUMBER (FOR TRANSACTION AND RESERVATION PURPOSES)
YOUR ARRIVAL AND DEPARTURE DATES
YOUR PREFERENCES AND INTERESTS (FOR EXAMPLE, SMOKING OR NON-SMOKING ROOM, PREFERRED FLOOR, TYPE OF BEDDING, TYPE OF NEWSPAPERS/MAGAZINES, SPORTS, CULTURAL INTERESTS)
YOUR QUESTIONS/COMMENTS, DURING OR FOLLOWING A STAY IN ONE OF OUR ESTABLISHMENTS.
WE DO NOT DELIBERATELY COLLECT SENSITIVE INFORMATION, SUCH AS INFORMATION CONCERNING RACE, ETHNICITY, POLITICAL OPINIONS, RELIGIOUS AND PHILOSOPHICAL BELIEFS, UNION MEMBERSHIP, OR DETAILS OF HEALTH OR SEXUAL ORIENTATION.

WE MAY BE OBLIGED TO COLLECT SUCH INFORMATION IN ORDER TO MEET YOUR REQUIREMENTS OR PROVIDE YOU WITH AN APPROPRIATE SERVICE, SUCH AS A SPECIFIC DIET.

WHEN IS YOUR PERSONAL DATA COLLECTED?
PERSONAL DATA MAY BE COLLECTED ON A VARIETY OF OCCASIONS, INCLUDING:

HOTEL ACTIVITIES:BOOKING A ROOM
CHECKING-IN AND PAYING
EATING/DRINKING AT THE HOTEL BAR OR RESTAURANT DURING A STAY
REQUESTS, COMPLAINTS AND/OR DISPUTES.
PARTICIPATION IN CUSTOMER SURVEYS (FOR EXAMPLE, THE GUEST SATISFACTION SURVEY)
TRANSMISSION OF INFORMATION FROM THIRD PARTIES:TOUR OPERATORS, TRAVEL AGENCIES, GDS RESERVATION SYSTEMS, AND OTHERS
INTERNET ACTIVITIES:CONNECTION TO WEBSITE (IP ADDRESS, COOKIES)
ONLINE FORMS (ONLINE RESERVATION, QUESTIONNAIRES, PAGES ON SOCIAL NETWORKS, NETWORK LOGIN DEVICES SUCH AS FACE BOOK LOGIN ETC.).
FOR WHAT PURPOSES?
WE COLLECT YOUR PERSONAL DATA FOR THE PURPOSES OF:

MEETING OUR OBLIGATIONS TO OUR CUSTOMERS.
MANAGING THE RESERVATION OF ROOMS AND ACCOMMODATION REQUESTS:
CREATION AND STORAGE OF LEGAL DOCUMENTS IN COMPLIANCE WITH ACCOUNTING STANDARDS.
MANAGING YOUR STAY AT THE HOTEL:MONITORING YOUR USE OF SERVICES
INTERNAL MANAGEMENT OF LISTS OF CUSTOMERS HAVING BEHAVED INAPPROPRIATELY DURING THEIR STAY AT THE HOTEL (AGGRESSIVE AND ANTI-SOCIAL BEHAVIOUR, NON-COMPLIANCE WITH THE HOTEL CONTRACT, NON-COMPLIANCE WITH SAFETY REGULATIONS, THEFT, DAMAGE AND VANDALISM, OR PAYMENT INCIDENTS).
IMPROVING OUR HOTEL SERVICE, ESPECIALLY:PROCESSING YOUR PERSONAL DATA IN ORDER TO GAIN A BETTER UNDERSTANDING OF YOUR REQUIREMENTS AND WISHES
ADAPTING OUR PRODUCTS AND SERVICES TO BETTER MEET YOUR REQUIREMENTS
MANAGING OUR RELATIONSHIP WITH CUSTOMERS BEFORE, DURING AND AFTER YOUR STAY:PROVIDING DETAILS FOR THE CUSTOMER DATABASE
SEGMENTATION OPERATIONS BASED ON RESERVATION HISTORY AND CUSTOMER TRAVEL PREFERENCES WITH A VIEW TO SENDING TARGETED COMMUNICATIONS
PREDICTING AND ANTICIPATING FUTURE BEHAVIOURS
DEVELOPING STATISTICS AND COMMERCIAL SCORES, AND CARRYING OUT REPORTING
KNOWING AND MANAGING THE PREFERENCES OF NEW OR REPEAT CUSTOMERS
USING A DEDICATED TELEPHONE SERVICE TO SEARCH FOR IN THE EVENT OF SERIOUS EVENTS AFFECTING THE HOTEL (NATURAL DISASTERS, TERRORIST ATTACKS ETC.).
USE A TRUSTED THIRD PARTY TO CROSS CHECK, ANALYZE AND APPLY CERTAIN DEVICES TO YOUR COLLECTED DATA AT THE TIME OF BOOKING OR AT THE TIME OF YOUR STAY.
IMPROVING SERVICES, ESPECIALLY:CARRYING OUT SURVEYS AND ANALYSES OF QUESTIONNAIRES AND CUSTOMER COMMENTS
MANAGING CLAIMS/COMPLAINTS
SECURING AND ENHANCING YOUR USE OF WEBSITE, ESPECIALLY: IMPLEMENTING SECURITY AND FRAUD PREVENTION.
CONFORMING TO LOCAL LEGISLATION (FOR EXAMPLE, STORING OF ACCOUNTING DOCUMENTS).
CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DAT
IN ORDER TO OFFER YOU THE BEST SERVICE, WE CAN SHARE YOUR PERSONAL DATA AND GIVE ACCESS TO AUTHORIZED PERSONNEL FROM THE GROUP, INCLUDING:HOTEL STAFF
MEDICAL SERVICES IF APPLICABLE
LEGAL SERVICES IF APPLICABLE
LOCAL AUTHORITIES: WE MAY ALSO BE OBLIGED TO SEND YOUR INFORMATION TO LOCAL AUTHORITIES IF THIS IS REQUIRED BY LAW OR AS PART OF AN INQUIRY AND IN ACCORDANCE WITH LOCAL REGULATIONS.
PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS
FOR THE PURPOSES SET OUT IN CLAUSE 7 OF THIS CHARTER, WE MAY TRANSFER YOUR PERSONAL DATA TO INTERNAL OR EXTERNAL RECIPIENTS WHO MAY BE IN COUNTRIES OFFERING DIFFERENT LEVELS OF PERSONAL DATA PROTECTION.

CONSEQUENTLY, IN ADDITION TO IMPLEMENTATION OF THIS CHARTER, HOTEL RUBENSHOF EMPLOYS APPROPRIATE MEASURES TO ENSURE SECURE TRANSFER OF YOUR PERSONAL TO AN EXTERNAL RECIPIENT LOCATED IN A COUNTRY OFFERING A DIFFERENT LEVEL OF PRIVACY FROM THAT PROPOSED IN THE COUNTRY WHERE THE PERSONAL DATA IS COLLECTED.

OTHER THAN THOSE THAT ARE REQUIRED TO CARRY OUT YOUR RESERVATION, DATA FLOWS TO COUNTRIES HAVING DIFFERENT LEVELS OF PERSONAL DATA PROTECTION ARE REGULATED BY STANDARD CONTRACTUAL MANAGER-TO-SUBCONTRACTOR CLAUSES DEFINED BY THE EUROPEAN COMMISSION.

DATA SECURITY
HOTEL RUBENSHOF TAKES APPROPRIATE TECHNICAL AND ORGANIZATIONAL MEASURES, IN ACCORDANCE WITH APPLICABLE LEGAL PROVISIONS, TO PROTECT YOUR PERSONAL DATA AGAINST ILLICIT OR ACCIDENTAL DESTRUCTION, ACCIDENTAL ALTERATION OR LOSS, AND UNAUTHORIZED ACCESS OR DISCLOSURE. TO THIS END, WE HAVE TAKEN TECHNICAL MEASURES (SUCH AS FIREWALLS) AND ORGANIZATIONAL MEASURES (SUCH AS A USER ID/PASSWORD SYSTEM, MEANS OF PHYSICAL PROTECTION ETC.).

STORAGE OF DATA
WE RETAIN YOUR PERSONAL DATA ONLY FOR THE PERIOD NECESSARY FOR THE PURPOSES SET OUT IN THIS CHARTER OR IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAW.

ACCESSES AND MODIFICATION
YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL DATA COLLECTED BY HOTEL RUBENSHOF AND TO MODIFY IT SUBJECT TO APPLICABLE LEGAL PROVISIONS.

YOU MAY EXERCISE YOUR RIGHT TO OBJECT BY WRITING TO THE ADDRESS BELOW.

IF YOUR PERSONAL DATA IS INACCURATE, INCOMPLETE OR NOT UP TO DATE, PLEASE SEND THE APPROPRIATE AMENDMENTS TO HOTEL@RUBENSHOF.BE.

 UPDATES

WE MAY MODIFY THIS CHARTER FROM TIME TO TIME. CONSEQUENTLY, WE RECOMMEND THAT YOU CONSULT IT REGULARLY, PARTICULARLY WHEN MAKING A RESERVATION AT ONE OF OUR HOTELS.

QUESTIONS AND CONTACTS
FOR ANY QUESTIONS CONCERNING THE PERSONAL DATA PROTECTION POLICY, PLEASE CONTACT HOTEL RUBENSHOF.
HOTEL RUBENSHOF | AMERIKALEI 115-117 | 2000 ANTWERPEN
HOTEL@RUBENSHOF.BE
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